Privacy
statement
Adriatic
Adventures Limited is committed to protecting your privacy and this
Privacy Policy sets out what information we collect, how we collect
it, and what we do with it.
Information
about you
Your information This refers to information such as your name, contact
details, travel preferences and special needs/disabilities/dietary
requirements that you supply us or is supplied to us, including any
information about other persons on your booking relating to the same
("your information"). Your information is collected when you request
information from us, contact us (and vice versa) or make a booking
with us. You are responsible for ensuring that other members of your
party are aware of the content of our Privacy Policy and consent to
your acting on their behalf in all your dealings with us. We will
update your information whenever we get the opportunity to keep it
current, accurate and complete.
Our
Use of Your Information
(1) We may disclose your information to our service providers for
the purpose of providing you with our services, including your accommodation,
holiday or insurance, etc. Only information necessary for this purpose
will be disclosed to them.
(2) We may also disclose your information to companies who act as
"data processors" on our behalf. These purposes include administration,
providing services, customer care, improving our service, business
management and operation, re-organisation/structuring of our business,
risk assessment, security and crime prevention/detection, research
and analysis, marketing, monitoring, assessing customer purchasing
preferences, dispute resolution, credit checking and debt collection.
If we search against the files of credit reference agencies, they
will record the search and hence the way in which you conduct your
account with us may be shared with other lenders and credit agencies.
(3) By booking your holiday with us you also agree for your insurers,
their agents and medical staff to disclose relevant information (which
may contain sensitive personal data) to us in circumstances where
we need to act in the interest of everyone in the group you are travelling
with. If you do not agree to our use of your information, we cannot
do business with you or accept your booking.
Direct
marketing material
(1) We may from time to time contact you by post with information
on offers of goods and services, brochures, new products, forthcoming
events or competitions from our company.
(2) You may indicate your preference to also receive our direct marketing
material for the above purposes by telephone or e-communications (e-mail,
SMS or e-brochure) on our website or forms, or to our staff at the
time you first supplied us your information.
(3) If do not wish to receive such information or would like to change
your preference, please refer to "Your Rights" below.
Your
rights
You have the right to ask in writing not to receive direct marketing
material about our products and services. If the following facilities
are available, you can amend your previous preference on our website,
using our "unsubscribe e-mail" or in literature which you subsequently
return to us. Once properly notified by you, we will take steps to
stop using your information in this way. Our registered address is
at Adriatic Adventures Ltd, 24 Bonchurch Road, West Ealing, London,
W13 9JE
Use
of cookies and links to other websites
We use cookies and other technologies to enhance your online experience
and to learn about how you use our website in order to improve the
quality of our services. Our servers automatically record information
when you visit our website, including the pages you visit, your IP
address, browser type and language, and the date and time of your
visit. We cannot identify you individually from this information which
is used to make improvements to our site and make it easier to find
the information you are looking for.
Aggregated
customer information
We collect information relating to customer trends and patterns. We
may disclose aggregate statistics about enquiries made, visitors,
customers and sales in order to describe our services to prospective
partners, purchasers, advertisers and other reputable third parties
and for other lawful purposes. No personally identifying information
is disclosed.
Monitoring
To ensure that we carry out your instructions accurately, to help
improve our service and in the interest of security, we may monitor
and/or record: (1) your telephone calls; (2) customer transactions
and activities on our website. All recordings are and shall remain
our sole property.
Security
statement
We have taken all reasonable steps to have in place appropriate security
measures to protect your information.
Changes
to this policy
Any changes to this Policy will be either posted on our website, brochure
and/or made available on request. We will strive to ensure our practices
comply with the most current available version of this Policy.
For
more information please contact
info@adriaticadventures.com
or
telephone us on +44
(0)20 8566 2449
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Copyright © Adriatic Adventures Limited
2007 All rights reserved.
