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Did you know... "that the cravat comes from Croatia and was later adopted by the French in the 17th century"

 

Terms and Conditions

Please read the terms and conditions set out below and make sure you understand them before signing the booking form.

Safeguarding your money The 1992 EC Package Travel Directive 90/314 requires package holiday organisations to provide security for clients' money. In compliance with this, we have a payment protection plan in place. All monies paid to Adriatic Adventures Limited are covered by this insurance payment protection plan.

Booking procedure To reserve your place on one of our tours please complete the booking form, sign it and return it to Adriatic Adventures Ltd along with your deposit (including insurance premium if applicable). You may telephone us to reserve your place, which we will hold for 4 days, allowing you time to send us the signed booking form, deposit payment and insurance details.
A booking from a person under 18 years of age must be signed by a parent or guardian. No booking can be accepted from a person under 18 years unless accompanied by a responsible adult on that holiday. Parents or guardians undertake to accept full responsibility for and supervision of the minors at all times whilst on holiday.

Deposit and Balance of Payment We require a deposit of 30% sper person of the total holiday price and insurance payment (if required). The final balance is due 60 days before the start of your holiday.

Confirmation Once we have received your signed booking form, deposit and details of your insurance cover, we will issue a booking confirmation. The contract between us will come into effect from the date we issue this confirmation and will include details of the holiday you have booked along with the date that the final balance is due. The person signing the booking form warrants that he or she has the authority of all persons named on the booking form to contract for holiday bookings on their behalf subject to these conditions. Your reservation will not be confirmed until your deposit has been received by us. We will hold your booking request for 4 days after which we assume you no longer wish to book the tour.

Insurance As these are mostly activity holidays, it is a condition of booking for guided holidays that you have adequate insurance cover. The details of this cover should reach us at least 60 days before departure at the time of the final balance payment. We offer a comprehensive travel insurance policy that has been specially tailored for this type of holiday. Our travel insurance policy is a comprehensive package for. UK residents only. If you wish to purchase this insurance policy all forms must be filled in and premiums paid at the time of booking. If you are arranging your own travel insurance you must provide us with full details of your alternative policy on the booking form.

Schedule of cover
Up to a Max. of
1 Loss of deposit /cancellation Full tour Cost Ê (Including Government Travel Extension)
2 Curtailment Full tour Cost (Including Government Travel Extension)
3 Medical and other expenses (£40 excess) £2,500.000
4 Hospital Benefit £500
5 Personal Accident £25,000
6 Personal Baggage £1,500 (single article limit £300 and limit for 'valuables' which includes photographic equipment and binoculars £300) (excess £40)
7 Personal Money (excess £40) £300
8 Personal Liability £1,000.000
9 Travel Delay or Cancellation (excess £40 applicable to Cancellation) £5,000
10 Missed Departure (excess £40) £800
11 Legal Expenses £10,000

Premiums
1-5 days £18
6-10 days £22
11-17 days £25
18-24 days £28

Different premiums may apply if you are aged 66 to 75. Please contact us for details. We can also provide details for annual and family policies.

Health & Fitness Bookings are accepted on the understanding that people undertaking a holiday with Adriatic Adventures Limited are in good health and have an appropriate level of fitness for the chosen itinerary. For your own safety, we would ask you to inform us if you suffer from any allergies or recurrent medical condition such as epilepsy or asthma, or any other pre-existing medical condition which might materially affect your ability to take part in the holiday.

You must notify us in advance of booking and we can only accept your booking if accompanied by a certificate from your doctor stating that it is considered safe for you to undertake the holiday. You must advise us prior to travel of any disability, medical or behavioural problems experienced by any member of your party (including yourself) which may affect that particular person or any other guests on the holiday.

From Jan 2006 the E111 was replaced by the European Health Insurance Card EHIC, which entitles you to reciprocal health care in the EU, we strongly recommend that EU citizens obtain an EHIC. You can apply for this at post offices, on-line or (in the UK) by phoning 0845 606 2030.

Special needs or requests If you have any special request, you must advise us at the time of booking and clearly note it on your booking form. Although we will endeavour to pass any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Failure to meet any special request will not be a breach of contract on our part. We regret we cannot accept any conditional bookings, i.e. any booking which is specified to be conditional on the fulfilment of a particular request. All such bookings will be treated as ÒstandardÓ bookings subject to the above provisions on special requests. If you or any member of your party has any medical problem or disability which may affect your holiday, please tell us before you confirm your booking. In any event, you must give us full details in writing at the time of booking. If we reasonably feel unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline their reservation or, if full details are not given at the time of booking, cancel when we become aware of these details.

Behaviour and conduct When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party's full legal costs) as a result of your actions. We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

Adriatic Adventures, or or agents and suppliers reserve the right to refuse a customer's participation on any tour if it is considered that they are either a danger to themselves or others.

Alteration by you We will do all that is reasonably possible to accommodate any requests for alterations after the deposit is paid. If, after the confirmation of your holiday, you wish to change, notice should be given in writing and a charge of up to £30 may be levied to cover administrative costs. If you wish to transfer to another holiday before the balance is due on the one on which you are already booked, an administration charge of £30 per person will be made., together with any costs incurred by ourselves and any costs incurred or imposed by any of our suppliers. We will have to check all the necessary travel arrangements before confirming the transfer to you.

Cancellation by you If you wish to cancel your holiday after the confirmation has been issued, it must be done in writing and the following charges will apply: More than 60 days before departure deposit and insurance premium only
Between 49 & 59 days 40%
Between 29 & 48 days 60%
Between 0 & 28 days 100%
(Cancellation may be covered by the terms of your insurance.)

Alteration by us We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in brochure and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so.

We and our partners will make every reasonable effort to follow the published itineraries. We do however, reserve the right to alter the programme if there are unavoidable conditions such as adverse weather or other circumstances which may cause the itinerary to be altered.

Most changes are minor. Occasionally, we have to make a Òsignificant changeÓ. ÒSignificant changesÓ include the following changes when made before departure; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away, a change of accommodation area for the whole or a major part of the time you are away, a change of outward departure time or overall length of time you are away of twelve or more hours, in the case of tours, a significant change of itinerary missing out one or more major destinations substantially or altogether.

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
(a) (for significant changes) accepting the changed arrangements or
(b) purchasing an alternative holiday from us, of a similar standard to that originally booked if available (if the chosen alternative is less expensive than your original one, we will refund the difference but if it is more expensive, we will ask you to pay the difference) or
(c) cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.

Please note, the above options are not available where any change made is a minor one. The substitution of sporting activities, at least to a similar alternative, will be considered as a minor change.

In all cases, our liability for significant changes and cancellations is limited to offering you the above mentioned options and, where applicable, compensation payments. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation. * No compensation is payable for minor changes or where we make a significant change or cancel more than eightweeks before departure.

Cancellation by us Adriatic Adventures Limited has on some tours a required minimum number of clients per trip and may be forced to cancel your holiday after the confirmation of the itinerary has been sent. We will notify you of any cancellation no less that eight weeks before the start date of the tour.

We reserve the right to cancel an entire holiday if we do not reach a minimum number of clients per tour, as specified in the individual tour details. We will endeavour to do so by the date your balance payment is due, 60 days before departure.

In the case that the group size is especially small, we will inform you of the situation. If this is not acceptable, we will offer alternative dates or refund all payments made. If we cancel your tour due to insufficient enrolment, we will endeavour to find an alternative tour for you. If this is not acceptable, all monies paid will be refunded in full and will constitute full settlement.

We will not cancel your holiday after the balance due date which is 60 days prior to the start date of your holiday unless you fail to pay the balance due. In this case, the deposit is not refundable.

We will not be responsible for any expenses that have incurred as a result of your booking, such as airfares or car hire nor for any compensation. We strongly recommend that all travellers purchase trip cancellation insurance either from us or elsewhere as this may provide coverage under such circumstances.

Force Majeure We regret that we cannot accept liability or pay compensation where cancellation, the performance or promp performance of our contractural obligations is prevented or affected by or if you otherwise suffer any damage or loss as a result of 'force majeure'. This means any event that we or the supplier of the services could not, even with due care, forsee or avoid. These events could include war, threat of war, riots, terrorist activityindustrial action, civil unrest, natural disaster, adverse weather conditions or any other situations beyond our control.

Our Liability to you
(1) We promise to make sure that all parts of the holiday we have agreed to arrange as part of our contract are provided to a reasonable standard and in accordance with that contract. We will not, however, be responsible for any injury, illness, death, loss (for example, loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following:-
(a) the fault of the person(s) affected or any member(s) of their party or
(b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or
(c) an event or circumstances which we or the supplier of the service(s) in question could not have predicted or avoided even after taking all reasonable care (see 'force majeure').
(d) the fault of anyone who was not carrying out work for us (generally or in particular) at the time. In addition, we will not be responsible where you do not enjoy your holiday or suffer any problems because of a reason you did not tell us about when you booked your holiday or where any problems you suffer did not result from any breach of our contract or other fault of ourselves or, where we were responsible for them, our suppliers or agents or where any losses, expenses, costs or other sum you have suffered relate to any business. Please note, we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services, activities or facilities which your hotel or any other supplier agrees to provide for you where the services, activities or facilities are not advertised in our brochure and we have not agreed to arrange them.

(2) The promises we make to you about the services we have agreed to provide or arrange as part of our contract - and the laws and regulations of the country in which your claim or complaint occurred - will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.

(3) We limit the maximum amount we may have to pay you for any and all claims or parts of claims which do not involve personal injury, illness or death. Except where loss of and/or damage to luggage or personal possessions is concerned or a lower limitation of liability applies to your claim, the maximum amount we will have to pay you for such non personal injury claims if we are found liable to you on any basis is twice the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday. Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £25 per person affected as you are assumed to have taken out adequate insurance at the time of booking.

(4) Where any claim or part of a claim concerns or is based on any travel arrangements (including the process of getting on and off the transport concerned) provided by any air, sea, rail or road carrier or any stay in a hotel, the maximum amount of compensation we will have to pay you will be limited. The most we will have to pay you for that claim or that part of a claim if we are found liable to you on any basis is the most the carrier or hotel keeper concerned would have to pay under the international convention which applies to the travel arrangements or hotel stay in question (for example, the Warsaw Convention as amended for international travel by air and/or for airlines with an operating licence granted by an EU country, the EU Regulation on Air Carrier Liability for national and international travel by air, the Athens Convention for international travel by sea). When making any payment, we are entitled to deduct any money which you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim in question.

(5) You must provide ourselves and our insurers with all assistance we may reasonably require. You must also tell us and the supplier concerned about your claim or complaint as set out in the Behaviour and Safety standards clauses. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.

At the time of the publication of the tours and itineraries all the information provided to our knowledge is accurate and written in good faith. Adriatic Adventures Limited cannot take responsibility for any misunderstanding arising from a client not reading the information thoroughly. Additionally, we are not liable for the conditions of flights, car hire or insurance cover.

Adriatic Adventures Limited cannot accept responsibility for any loss or damage to your personal effects which is beyond our control. This includes loss, damage, fatal or any other injury suffered by you during your holiday. Unguided and unsupervised activities are taken at your own risk and Adriatic Adventures Ltd will not be held liable for any damage, fatal or any other injury suffered by you.

Safety standards Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.

Visa & Passport Requirements British and Irish citizens require a full passport but no visa to visit Croatia, Slovenia and Montenegro. If in any doubt Non-EU residents should consult the appropriate consulate or Embassy to check on visa requirements. It is your responsibility to check that all members of your party hold the necessary documentation. Adriatic Adventures Limited regret that we can not accept liability if you or any member of your party is refused entry into any country due to failure to carry the correct documentation.

Complaints Any complaints should be discussed with your Adriatic Adventures Limited representative/guide as soon as possible and we will endeavour to find a solution which is acceptable to all parties involved. If for some reason the problem is not resolved to your satisfaction, then it should be put in writing and sent to our office within 30 days of the end of your holiday. Disputes arising from the contract between us will be governed by UK law.

Changes to these terms and conditions The booking conditions may only be waived or amended by written mutual consent. When you complete the booking form you agree to accept all these conditions, and when we accept your booking we agree to carry out our obligations to you as defined in the information provided to you. Both sides of this agreement are made subject to, and must be interpreted and enforced according to, the non-exclusive law and jurisdiction of England, Wales and Scotland.

For more information please contact

info@adriaticadventures.com

or telephone us on +44 (0)20 8566 2449

Copyright © Adriatic Adventures Limited 2007 All rights reserved.